Shipping & Returns
Build Time ...
Each and every frame is custom made according to your specifications. Please allow us 3 business days to fulfill your custom order, prior to shipping. Large orders may take slightly longer.
Please allow 4 business days for overnight shipping and 7 - 10 days for ground service. All items are shipped via FedEx. We do our best to make sure our stock is up to date. If for some reason your item is back-ordered or not available, we will contact you as soon as possible. If we cannot satisfy you when an item is not available, then we will issue your card a full refund (assuming the item has not been shipped).
We are not responsible for: postal problems due to weather or any uncontrollable issue that may have an impact on your shipping time.
Returns and Exchanges ...
Any item may be returned or exchanged within 10 days of receipt at the expense of the purchaser. Please contact us as soon as possible so we can resolve the issue for you, we want you to be happy with our products! Since all of our products are custom made to your specifications, we will charge you a 15% restocking fee on all returns and exchanges.
If the item is damaged then the item will not be credited with a refund or exchange. Damaged items become the liability of the customer. Customers are responsible for Return Shipping costs. Once again, please make sure the item you are returning is not damaged. Your return/exchange must be like new or we will not be able to refund the product.